Assessing your needs

 We follow a structured approach to ensure we only accept individuals we can support safely and effectively. If you are having care provided by the council then   you will have an established care plan. If you are new to receiving care and are self funding then the following will be done to assess your needs: 

• Initial Enquiry – We discuss your situation and needs via phone or email.

• Home Assessment Visit – A fully qualified registered manger will meet with you and/or your family/support system at home.

• Risk & Needs Assessment – We assess your physical, emotional, and      environmental needs.

• Matching You with a Care Plan – If we can safely meet your needs, we will design a personalised care plan with you. 

• Decision & Agreement – If both parties agree, a formal contract and care plan are signed before support begins.

We understand how stressful it can be organising home care for yourself or a loved one. That’s why we’ll aim to keep things as simple and straightforward as possible when it comes to costs.

Depending on your needs, home care costs will vary. 

We will provide you with a clear breakdown of costs before services begin. Charges depend on:

• Level and type of care needed
• Frequency and duration of visits
• Time of day (evening, weekend, or bank holidays may cost more)

Payment Terms:

• Invoices are issued weekly or monthly, as agreed.
• Payments can be made by bank transfer, Direct Debit, or via a local authority personal budget.
• All charges and terms are detailed in your Service Agreement.